Grand4mat FAQ

View Frequently Ask Questions Below

Aluminum Floor Graphic is a rugged 20mil aluminum foil material and is designed to naturally conform to the texture of rough or smooth surfaces. The high-friction / slip-resistant surface improves the stability of pedestrian traffic in the area it is applied to. It’s designed to withstand harsh weather conditions in both hot and cold weather conditions. It is Printed directly on the material using UV cured inks and the material is rated for outdoor use, this material would last long outdoors. Harsh conditions and /or extreme traffic may wear down the slip resistance and require the graphics to the replaced earlier for safety precautions. Indoor applications and locations with lighter pedestrian traffic can exceed life expectancy. This material surpasses anti-slip safety standards, both when wet or dry.

Bleed: ensure you have 0.5″ on all sides of your artwork, do not add crops.

Aluminum Sandwich Boards are printed with UV inks and comprised of two .012″ aluminum sheets with a polyethylene core, resulting in a total thickness of 1/8″(3mm). They are lightweight and come in two pre-painted colors: White & Brushed Silver. Drill hole options are available for quick and easy attachment to posts, fences, walls and a variety of surfaces. Aluminum Sandwich Boards are suitable for both indoor and outdoor use. Common uses include: real estate signage, customer/handicap notices, directional signs and much more.

Thickness: 3mm (1/8″)

Bleed: ensure you have .5″ on all sides of your artwork, do not add crops.

Purpose: Not just for car bumpers anymore, Bumper Stickers are a great way to advertise or communicate your message. These stickers can be creatively applied to any smooth, clean surface, and can be used both indoors and outdoors. Our Bumper Stickers are printed on the front of white vinyl with permanent adhesive backing, attached to an unscored release liner. They are very durable and are not meant to be removed after application. If removal is attempted, they may peel off unevenly leaving an unwanted result. We do not recommend you adhere this product to any item you will want to remove it from at a later time.

Bumper Stickers can be ordered with Gloss UV lamination for longer-lasting outdoor durabilitiy

Bleed: Ensure you have .5″ on all sides of your artwork; do not add crops.

Q: What do you recommend on fabric cleaning and wash setting?

A: Fabric can be machine washed with cold water and gentle cycle. Lay flat or hang to dry. Wrinkles or creases can be eliminate with hand steamer. Do NOT bleach, tumble dry, or iron.

Q: Does optional velcro come with both loop and hook?

A: 1” optional velcro include both loop and hook and 2” optional velcro include loop only.

Q: What are suggested pole dimensions for optional pole pocket(s)?

A: Please see our recommendation below:   

  • 2” pole pocket accommodates 1” diameter pole and under
  • 3” pole pocket accommodates 1.5” diameter pole and under
  • Q: How to setup artwork files for pole pockets?

    A: Your submitted graphic should fit the dimensions of the print you ordered. There is no additional bleed required. There will be a hemline across the graphic, it will be 2″ or 3″ from the edge of the graphic depending on what sized pole pocket you order.

 

 

Q: Can I leave the canopy graphic on while I retract the tent frame?

A: We do NOT recommend you leave the canopy graphic on while you retract the tent frame.

Q: How many graphics can fit in the Carry Bag Graphics/Accessories Compartment?A:

The Carry Bag Graphics/Accessories Compartment can fit either 1 canopy graphic top or 1 full wall + 2 half wall.

Q: What do you recommend for cleaning the event tent graphics?

A: We recommend you hand wash the event tent graphics by using soft brush, mild soap, and warm water to clean. The event tent is NOT machined washable.

Canopy and full wall could be connect with velcro. Please refer to the list below when canopy and full wall ordered together:

  • No full wall = No velcro on all sides
  • 1 full wall = Velcro on side C
  • 2 full walls = Velcro on sides B and D
  • 3 full walls = Velcro on sides B, C, and D
  • 4 full walls = Velcro on all sides

Glossy 30 mil heavy duty magnets with a variety of uses. Best suited for car door signage. It is highly recommended testing a sample of our car door magnet on the specific vehicle you will be using the car door magnets with, as some cars have aluminum doors and magnets will not stick.

These magnets can also serve as temporary signage for construction sites or other quickly changing work environments. Printed with the same UV ink technology as our outdoor banners and coroplast yard signs for long lasting outdoor use. Not intended for small text size or borders.

Bleed: ensure you have .5″ on all sides of your artwork, do not add crops.

A 6mil white flexible vinyl front with a clear removable acrylic adhesive back. An optional 2mil optically clear laminate is available for protection against UV radiation, moisture, and abrasion. This perforated window film is designed for production of see through graphics for windows. Open area is approximately 30% with a hole size of .060 inches (1.5 mm). Recommended for use on flat vehicle windows or retail store windows. In use this product is applied to the exterior glass surface, which must be clean to assure adequate product bond. Do not use solvent or ammonia-based glass cleaners for cleaning. The user of this product is responsible for complying with any applicable vehicle code regulations.

Bleed: ensure you have 0.5″ on all sides of your artwork for a 1″ total.

Window Perforation - Substrate

Q: How do I set up my file?

A: Please create artwork at exact Order Size –  94″ x 33″

Please keep important text / logos at least 1.5″ away from all edges.

 

Q: How do I set up my file?

A: Please create artwork at exact Order Size –  45″ x 32″

Please keep important text / logos at least 1.5″ away from all edges.

 

 

FAQ:

Q: Are the free graphic(s) installed on hardware before shipping?

A: Yes, all free graphic(s) are installed, and ready to use.   

Our Certified Templates are a great tool to create artwork that can be printed faster, easier, and more accurately. If you are using Illustrator, you can use our specialized EPS templates. If you are using something other then Illustrator, download the JPG version.

Here is what each of the lines mean inside the template:

4mm thickness.

Purpose: Typically used for Yard or Parking signs (e.g. Real Estate, Election, Reserved For, etc.) Depending on it’s use – material will have to be oriented appropriately to ensure the flutes are vertical, in the case of utilizing an H-stake with the sign. H-stake is best used on a soft ground environment (dirt/soil/grass, etc.) This product once printed, may show a linear effect due to its’ corrugated flute structure. Ink is UV Cured (dried).

Bleed: ensure you have .5″ on all sides of your artwork, do not add crops.

Our PVC Material is a smooth, bright white rigid plastic that is lightweight, yet very durable and weather resistant. They are great for both indoor and outdoor use, and have a low-glare, matte appearance. The print quality is also high so not only can it be used for applications that can be viewed from a distance, it also looks great up close.

Thickness: 3mm (1/8″)

Bleed: ensure you have .5″ on all sides of your artwork, do not add crops.

FAQ:

Q: What do you recommend on fabric cleaning and wash setting?
A: Fabric can be machine washed with cold water and gentle cycle. Lay flat or hang to dry. Wrinkles or creases can be eliminate with hand steamer. Do NOT bleach, tumble dry, or iron.

FAQ:

Q: Are table top retractable banners safe to bring on airplanes?

A: Absolutely! The size of table top retractable banners allows for placement in carry on luggage or in checked baggage.

Q: Can my design be smaller than the actual banner area?

A: Yes, your design can be smaller than the banner area provided. If you want to leave areas blank, simply leave it white or a solid color when designing your banner on our design tool.

 

Window Clings are printed at near photo quality on glossy material suitable for indoor or outdoor use. Ideal for POP signage on glass or other very smooth, clean surfaces. Window Clings should be applied on a surface that is as close to room temperature as possible. Excessive heat or cold will not allow the product to cling to the surface. The product is shipped rolled for most sizes unless ordering larger quantities.

White Window Clings are 7mil thick with a paper backer that will be peeled off prior to application. Material will only cling on the back side of the print.

Clear Window Clings are 8mil thick with a paper backer that will be peeled off prior to application. Material will only cling on the front side of the print. White ink is available as an overprint option for added opacity and vibrant color (see File Setup section below for instructions).

Bleed: ensure you have .25″ on all sides of your artwork, do not add crops.

If your Clear Window Cling is intended to be viewed from the outside of a window, please select “Mounted From Inside” when building the product. Also, the artwork should be reversed prior to submission. See images below.

window cling

window cling

window cling

PDF, JPG, TIF / PC or MAC
PDF is highly recommended.

It is not always necessary to scale your artwork. Scaling artwork can help to keep the file size manageable. Here are a few things to keep in mind if you are scaling your artwork.

Vector Art
Grand4mat is able to print outdoor banners as large as 150ft x 16ft, however most software is not able to produce an art board larger than 228″. Adobe Acrobat and other PDF readers / converters are only able to view a maximum file size of 200″, resulting in a loss of artwork. For this reason, it is recommended to submit files at a smaller scale than the ordered size.

Raster Art
Raster files are calculated by pixels rather than inches. The pixels are converted to inches based on the resolution of a file. The equation for the conversion is (pixels divided by dpi = inches). Raster files have a limitation of 30,000 pixels. A file that is 30,000 pixels set at 150 dpi will be 16′ (200″). If your artwork is more than 30,000 pixels, we recommend dropping your dpi or scaling down your artwork.

Resolution & Scale Charts
Grand4Mat is fully automated and expands/constricts file sizes to the ordered size. Resolution varies based on the substrate and ink used to print the final product. If your artwork needs to be scaled, we recommend using the following information as a basic guide:

Outdoor Banners:
Full scale at approximately 100dpi
Half scale at approximately 200dpi
Quarter scale at approximately 300dpi

Note: Banners larger than 15 feet will print below 100dpi

Flags:
Full scale at approximately 150dpi

Canvas:
Full scale at approximately 250dpi

Coroplast and Adhesive Vinyl
Full scale at approximately 200dpi

Foamcore:
Full scale at approximately 250dpi

PVC:
Full scale at approximately 250dpi

Indoor Banners, Car Magnets, Floor Graphics and Large Posters:
Full scale at approximately 300dpi

Table Runners:
Full scale at approximately 200dpi

Adhesive Vinyl:
Full scale at 100 dpi. vector artwork is preferred

For a more comprehensive scale chart, please Click Here

No, please ensure all fonts are outlined prior to file upload. If using Photoshop, please provide the flattened file only.

Absolutely not. Grand4mat’s upload and design tool gives us exactly what we need to know when trimming your order. Please do not include crop marks, color bars, registration marks or any other indicators that you do not want printed on the final piece.

Yes. Borders are an issue because all substrates will vary from batch to batch making exact cuts very difficult. We recommend that you do not design your file with a border. If you do Grand4mat will not reprint an order with borders of varying widths. If you absolutely must have a border make it at least 2 inches in thickness, however Grand4mat still does not recommend borders.

Often times, your artwork itself is set-up correctly – however, when you save as PDF – your PDF file will only output the size you have in your document set-up. To ensure your bleed is always acknowledged, you must include the bleed on your artboard (Document Set-up) in addition to the actual size of your finished size desired. i.e. If you order a 24″ x 18″ Coroplast, your artwork with bleed and document set-up both should actually be 25″ x 19″.

Our rounded corner magnets have a 1″ radius. 

With Clear Window Clings, you have the option to use white ink as an overprint so your printed graphic can be opaque in some areas and transparent in others. This will allow for vibrant, crisp color.

Similar to Spot UV masks, White Mask files are separate from your artwork files and black color indicates where the white ink will print.

Make sure to create your mask file the same size as your color art file. This will prevent alignment issues during printing.

Note: White Masks must be made in vector format and be saved as EPS or PDF and use 100% K.

Use vector paths/shapes to create black color areas that will indicate where the white ink base will go. The rest of the area will represent the Clear Window Cling stock.

Black in the White Mask file indicates where white ink will be printed. Remember the following when creating a white mask for your white ink base:

– White ink base will be printed behind any color that’s in your Artwork Layer.
– Areas with color but without a White Mask will be printed with color directly on the material. These areas will have somewhat transparent color due to the Clear substrate.
– Areas with color and a White Mask will be printed as opaque or solid color.
– Areas with a White Mask and no color will be printed as white.
– The black for the White Mask file must be 0% C 0% M 0% Y 100% K or it will not be recognized by preflight.

For further info please visit our Roll Labels FAQ page question

If your Clear Window Cling is intended to be viewed from the outside of a window, please select “Mounted From Inside” when building the product. Also, the artwork should be reversed prior to submission. See images below.

window clings

While it is not mandatory, we prefer Adobe formats (such as PDF) – if you’re using a program outside of Adobe, it will have to be exported from whichever program is being used as one of the following file types – PDF, JPG, or TIF – prior to uploading.

We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them converted to process colors prior to uploading your file.

Files sizes for Grand4mat can be monsterous, chances are your file may take longer than your typical business card file. Your file size and your network connection are the two main factors affecting upload speed. See our Scale & Resolution Example chart at the very top of this faq page.

Magnets are not always shipped flat, so it is highly recommended to lay them flat on the hood or roof of your car in the sun for a couple of hours before use. This will help evaporate any moisture build-up that accrued during shipment, if any, and it will help your magnets maintain a flat profile. You may want to keep them in a flat box or on a flat surface at all times and only handle them when cleaning and installing, to help maintain their flatness. We recommend you keep your magnets clean on both sides, as well as the placement area on your car door or area of your choosing must also be clean and free of oils, dust, dirt, and other build-up. It’s a good idea to take your magnets inside your home or garage away from the elements and lay them flat in a cool dry place, while not in use. You can clean your magnets with a soft moist cotton cloth with water, no abrasive cleaners. It’s recommended that you do not stand them up on their side, as they may wilt and might not lay completely flat on the surface of your car door after wilting. These suggestions are to help the longevity of your magnets.

Blockout Vinyl is an opaque material that will not let sun or any light through it. It is also not transparent when looking at it from the back. It’s heavier and more durable than our 13oz Banner material plus it’s low curl so even if it’s stored in a tube, it will stay smooth when rolled out. Blackout Vinyl is perfect for hanging banners or signs where banner opacity is needed.

We require a 0.5 inch bleed on all sides. If ordering at 8.5″ x 11″, your file size should be 9.5″ x 12″ with bleed.

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